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Task Failed

Troubleshooting Task Execution Failures​

Step 1: Check Agent Status​

  1. Open the Agent application.
  2. Ensure the TikMatrix app is running on your phone.
  3. Check if the status shows success within 10 seconds.
  4. If Agent status is failed, follow the steps in Initialize Device to troubleshoot.

Step 2: Check TikTok App Status​

  1. Verify TikTok is installed correctly.
  2. Click "Open TikTok" to see if the app launches on your phone.
  3. Click "Close TikTok" to see if the app closes properly.
  4. Ensure these operations work as expected.
  5. If not, refer to Install TikTok for troubleshooting.

Step 3: Check TikTok Language Settings​

TikMatrix only supports TikTok in English. If your app is not in English:

  1. Open TikTok on your phone.
  2. Go to your profile.
  3. Tap the three dots in the upper right to open settings.
  4. Scroll to "Language" and select "English".

Step 4: View Task Logs​

If the above steps do not resolve the issue, check the logs and contact support:

  1. Click on the phone screen in TikMatrix.
  2. Click the "Log" button in the lower right of the operation panel.
  3. Review the detailed log information.
  4. Copy the last 10 lines of the log.
  5. Send the log to technical support for analysis.

If the Problem Persists​

Contact our support team on Telegram with:

  • A screenshot of your task configuration
  • A screenshot or video of the phone when the task fails
  • The log content from Step 4