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Unable to Detect Phone

Troubleshooting Steps​

Step 1: Check ADB Connection​

  1. Click Settings > Open App Directory in TikMatrix.
  2. Enter the platform-tools directory.
  3. Right-click in a blank area and select Open Command Prompt Here.
  4. Run adb devices and check if your phone appears in the list with status device.

If the Device Is Not Listed​

Follow the troubleshooting steps in Initialize Device.

If the Device Status Is unauthorized​

This means the device is not authorized. Tap Allow USB debugging on your phone.

If the Device Status Is offline​

This usually means a loose USB connection. Reconnect your phone by unplugging and replugging the USB cable.

If the Device Status Is device​

The device is connected successfully. If TikMatrix still cannot detect the phone, ensure TikMatrix is activated (free trial also requires activation).

If the Problem Persists​

Contact our support team on Telegram with:

  • A screenshot of the adb devices list