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Unable to Detect Phone

Troubleshooting Steps​

Step 1: Check ADB Connection​

  1. Click Settings > Open ADB Terminal in TikMatrix.
  2. Run adb devices and check if your phone appears in the list with status device.

For Windows systems​

.\adb.exe devices

For Mac/Linux systems​

./adb devices

Output Example​

List of devices attached
<DEVICE_ID>    <STATUS>

If the Device Is Not Listed​

Follow the troubleshooting steps in Connect Device.

If the Device Status Is unauthorized​

This means the device is not authorized. Tap Allow USB debugging on your phone.

If the Device Status Is offline​

This usually means a loose USB connection. Reconnect your phone by unplugging and replugging the USB cable.

If the Device Status Is device​

The device is connected successfully. If TikMatrix still cannot detect the phone, ensure TikMatrix is activated (free trial also requires activation).

What the Device Page Status Means​

  • Detecting devices...: TikMatrix is still waiting for the agent to finish the latest device scan after startup or reconnection.
  • No devices available: TikMatrix did not find any ready phones. Run adb devices and confirm the target phone shows status device.
  • Failed to load devices: TikMatrix could not refresh the device list from the local agent. Wait a few seconds and retry. If it keeps failing, restart TikMatrix and re-check the ADB connection.

If the Problem Persists​

Submit a support ticket in the app with:

  • A screenshot of the adb devices list